Return & Refund Policy

Effective Date: October 26, 2026

30-Day Return Period

You may request a return within 30 days of receiving your order.

For change-of-mind returns, items should be unused, in their original condition, and returned with their original packaging and included accessories, where applicable.

These conditions do not restrict your statutory rights concerning faulty, damaged, or incorrectly supplied goods.

How to Request a Return

Email service@beeholidaybuy.com with:

• Your order number.
• The item or items you wish to return.
• The reason for your return.
• Details of any damage, defect, or incorrect item, including photos where reasonably available.

Our customer service team will explain the applicable return conditions, shipping arrangements, costs, and next steps.

Please contact us before sending your return so we can identify your order and assist with the process. This does not restrict any statutory cancellation or return rights.

Return Shipping Costs

Return shipping costs and arrangements vary by country or region.

Please contact service@beeholidaybuy.com for information about the applicable costs, payment responsibility, and return shipping instructions before sending your return.

Our return address is in Shenzhen, China. International return shipping costs may be substantial.

If you receive a faulty, damaged, or incorrect item, we will arrange an appropriate remedy and cover any return costs that we are legally required to pay.

Return Address

Recipient: Shenzhen Zhiwei Culture & Media Co., Ltd.

Unit 2007, Building B, Zhongzhi Times Plaza
No. 110 Donghuan 2nd Road, Fukang Community
Longhua Subdistrict, Longhua District
Shenzhen, Guangdong, 518109
China

Phone: +86 15779278101

Return Inspection and Refunds

After receiving your return, we will inspect it and notify you of the outcome.

Approved refunds will be issued to your original payment method without undue delay and within any applicable legal deadline.

Your bank or payment provider may require additional time to post the refund.

Original delivery charges will be refunded where required by law. For other returns, customer service will explain the applicable treatment of delivery charges during the return process.

Damaged, Faulty, or Incorrect Items

Please contact us after discovering an issue with your order so we can investigate and provide an appropriate remedy.

Include your order number and a description of the issue. Photos, where reasonably available, can help us assess the problem.

The 30-day change-of-mind return period does not limit any longer statutory rights relating to defective or non-conforming goods.

Exchanges

If you would like to exchange an item, please contact customer service to discuss availability and the applicable arrangements.

Order Cancellations

To request a cancellation, email service@beeholidaybuy.com as soon as possible and include your order number.

We will check whether your order can still be cancelled. Once an order has been dispatched, cancellation may no longer be possible. You may request a return after delivery under this policy.

Any mandatory cancellation rights under applicable law remain unaffected.

Your Consumer Rights

Nothing in this policy excludes or restricts mandatory consumer rights under applicable law.

Where local law provides additional rights or different requirements, those rights and requirements apply.

Email: service@beeholidaybuy.com
Phone: +86 15779278101

Customer Service Hours:
Monday–Sunday, 9:00 AM–9:00 PM U.S. Pacific Time (PT), observing local daylight saving changes.